Full-time, standard business hours Monday to Friday
Hybrid in Greater Detroit, MI
Business Operations Dealer Systems Provider Integrations Specialist
Allied Vaughn is looking for a highly qualified and motivated Business Operations Dealer Systems Provider Integrations Specialist to work with our client in the Automotive Industry.
Description
The Digital Business Communications & Training Specialist will be responsible for becoming a subject matter expert (SME) in all applications affecting our automotive client’s dealer service lane including proprietary programs. The Business Operations Dealer Systems Provider Integrations Specialist will be responsible for becoming a subject matter expert (SME) in all programs and applications affecting the automotive client’s dealer service lane including proprietary programs. . This role will support the Dealer Systems Provider (DSP) Integrations team in all aspects of these programs and applications including third-party vendor integration certification, as well as the wider initiatives for the Business Operations team and Digital Sales & Services organization in support of our customers, dealers, and field team.
Responsibilities
- Serve as a primary business point of contact for third-party vendors throughout their implementation of our automotive client’s dealer service solutions’ integrations during the development, testing, pilot, and release phases in the US, Canada, Mexico, Brazil, and Argentina
- Support global expansion for third-party service lane integrations
- Become an SME on various applications affecting the Service Solutions line of business
- Carry out established processes and triage issues reported by the field and dealers to ensure a timely resolution
- Drive operational success metrics and goals for the Business Operations team in conjunction with the Service Insights team
- Work directly with Service Product Managers, User Acceptance Test (UAT) team, Retail Channel, Field Team, third-party vendors, contract partners, regional market leads, and dealers
- Collaborate with key stakeholders to identify and prioritize Systems enhancements
- Monitor progress, manage risk, and ensure key stakeholders are kept informed about progress and expected outcomes
- Stay abreast of current business and industry trends relevant to service lane tools
- Work with third-party vendors to implement spec updates to support application updates
- Manage compliance with vendor contracts
- Assist with DSP spec development and help establish business requirements
- Work with the UAT team, Product Managers, Business Leads, third-party vendors, and dealers to validate integration functionality and timely deployment
Requirements
- Bachelor’s degree in business, IT, or similar discipline
- Project Management background and experience
- Strong MS-Excel skills (VLOOKUPs, Pivot tables, etc.)
- Must be familiar with dealership fixed operations and service lane processes
- Strong critical thinking and problem-solving skills
- Ability to manage multiple projects concurrently and prioritize accordingly
- Strong relationship-building and interpersonal skills required to work effectively with other teams across the organization, and with dealers and field personnel
Preferred Qualifications
- Knowledge of and experience with the client’s field organization preferred
- Proficient in MS-Project, MS-Visio, MS-PowerPoint, MS-Power BI
- Bilingual (Fluent in Spanish and ideally Portuguese and/or French) desirable
- Highly collaborative work style. Enjoys working in a fast-paced team environment
- Understanding of technical language and ability to troubleshoot Bandwidth on Demand, endpoints, web services, data transfers, etc.
- Demonstrated leadership and management skills. Ability to manage and work with external teams
- Strong organization skills to manage multiple tasks/projects simultaneously with minimal supervision
- Comfortable presenting in front of large audiences (internal leadership, field, dealers, etc.)
- Ability to stay organized and work efficiently in remote atmosphere, as well as in a collaborative environment
- Initiative-taker and eager to expand knowledge set
- Analytics background a plus
To apply
Please send your current resume to cmservices@alliedvaughn.com.
Allied Vaughn offers all standard benefits like medical, dental, vision, life, etc. We also offer Profit Sharing and an employee stock option plan for all full-time employees.
A background check must be completed as part of the hiring process.
Allied Vaughn’s Content Management Division brings value to our client’s physical and digital content, and their supporting technology investments. With a history of industry servant leadership, a diverse industry-client base, and an experienced and dedicated workforce, we offer scalable resource solutions for content preservation and digital content management, because finding the best solution for you is always the right solution for us.
